Stumble Upon my Password
So I opened a free Stumble Upon account awhile back. And then forgot my password.
No problem. Forgot password link, type in email, boom, inbox(1) new message. But it’s a temporary password. Something I’ll copy and past once, and then immediately change to something I’ll remember. Done, right? Wait for it, wait for it. Nope. Wrong.
Here’s what SU has to say:
“How do I change my password?
Select Change Password from the dropdown meny on the StumbleUpon toolbar (a small, inverted triangle indicates the location of this drop-down menu). Stumbleupon recommends that for security reasons you should choose a password unrelated to those that you might use for Banking or e-Commerce transactions.”
WHAT!?! Download the toolbar? Are they kidding? What drunken CTO dreamed this gridlocked downloading traffic jam up? But no, it’s about buy in. About guilt. About them telling me, remember your password, or get our ugly step-daughter and then, if you want your Princess Password back, download the TOLLBAR, the Toilbar, the toilet-part, the troll-grrarr!
Thank you Stumble. Clever. But poor. Tricks don’t get customer’s to treat you better. Open email to SU tech department. Sure, more troll-grrarr downloads. But is it working to build screaming fans? Honestly, I’m just curious.